Pogoji poslovanja
Contractual partners:
PJagodic Apartments (Oglaševanje in marketing, Patrik Jagodic s.p.) and the customer/apartment guest/ contracting entity (hereinafter referred to as “the guest”) shall be the contractual partners. If a third party submits an order on behalf of the guest, based on a joint and several guarantee, the third party, together with the guest, shall be liable for all obligations under the contract.
Conclusion of the contract:
The contract shall be deemed to have been concluded when the apartment receives written confirmation from the guest and sends the booking confirmation to the guest. This shall mean that the guest fully accepts the General Terms and Conditions (GTC).
Note: the accommodation offer shall not mean a booked room. The guest is to confirm the received offer with the key data, based on which he/she shall receive booking confirmation guaranteeing his/her stay at the apartment.
In special cases of regular guests, a written order, to which the apartment is to send booking confirmation, shall apply. This shall provide guest accommodation.
Currency:
All prices are in Euro (€/EUR) and include VAT.
Demand and booking:
The guest may demand for a room or wellness services. With the demand or booking in writing to e-mail with the apartmentspj.com domain or by phone, the guest agrees with the GTC and the apartment policy on personal data protection (PDP).
The booking shall be confirmed when the guest receives a booking confirmation in connection with the guest’s demand from the apartment.
The guest can also make a booking through a website or online portals. In the case of bookings via web portals, the guest agrees to the booking terms on the web portal and consequently the apartment PDP.
Warranty:
All bookings require a warranty with a credit card, valid for the entire duration of the stay. Please use the same credit card for guarantees when checking-in to the apartment.
Specific conditions may apply to individual companies or products.
The debit card shall not be considered a guarantee (e.g.: Maestro).
Non-refundable bookings:
The guest’s credit card shall be debited for the entire amount of the stay on the day of booking. The booking cannot be cancelled or changed. The booking terms are specified in the booking confirmation in accordance with the conditions of cancellation.
Booking cancellation or change:
To change/cancel the booking, please contact info@apartmentspj.com, or call +386 41 332 324. The guest may cancel his/her booking free of charge up to 48 hours before the scheduled arrival indicated in the booking confirmation (by 10am, 48 hours before the date of arrival). If the guest fails to arrive and cancel the booking in due time, he/she shall be charged a 100% amount
On the day of arrival, we shall keep the room booked for the guest until 00:00. In the case of a later arrival, the guest is obliged to inform the apartment in advance – at the latest by 23.00 on the date of arrival. If the guest fails to inform the apartment in due time, the apartment shall not be obliged to keep the guest’s room; furthermore, it shall have the right to charge the guest for the costs of failure to arrive.
Early check-in or late check-out are possible only upon prior agreement, confirmation by the apartment and the availability. Early check-in between 12:00 and 14:00 is free of charge. Check-in before 12.00 shall be charged at 50% of the value of the overnight stay. Late check-out until 13:00 is free of charge. Check-out between 13:00 and 18:00 shall be charged at 50% of the value of the overnight stay. After 18:00, the total amount of an overnight stay shall be charged.
Prihod/odhod
Check-in: from 14:00 – 24:00 Check-out: until 11:00
Check-in to the apartment:
Upon check-in, guests must have a valid identity card with a photograph (identity card or passport) due to security reasons. Check-in shall not be possible without a document. Upon the check-in to the apartment, the guests are to fill in and sign an application form. The guest shall receive one copy thereof. The application form is per room, which means that the person who fills in the application form shall be liable for all guests in the room.
The guest is to provide credit card data that shall apply as a guarantee. Despite the fact that the guest is to transmit the data at the time of booking, he/she shall be obliged to provide them again upon the arrival due to security reasons. The guest is obliged to have the credit card with him/her. Data may be used for more rooms upon the guest’s agreement. Credit card data shall be stored for up to 5 days from the date of the guest’s departure; afterwards the data shall be destroyed. In the case of outstanding services, the apartment reserves the right to debit the credit card, which is provided as a guarantee for the rooms indicated in the application form.
If the guest fails to have a credit card, he/she shall be obliged to provide a cash guarantee, in the amount of EUR 50.00, which is to be returned on the date of departure if there are no outstanding services and other costs incurred. The guest’s room shall be checked before returning the deposit.
Early departure:
The apartment is not obliged to return to the apartment guest/customer the amount of overnight stay for early departure. Management approval shall be required for possible exceptions, with regard to the reason for early departure.
Guests with special needs – celiac disease, disabilities, diabetes, etc.
Personal characteristics of the guest, which are important for quality service provision, shall be stored in the HIS system upon the completion of the required form by the guest at the time of check-in. If the guest indicates, at his/her own initiative, one of the listed characteristics upon demand/booking, the apartment shall consider that the guest agrees to the processing of the data provided. The guest shall complete the above mentioned form upon arrival, whereby the apartment shall keep the form only for the duration of his/her stay.
After the departure from the apartment, the data shall be deleted from the guest databases and the signed document shall be destroyed.
Tourist fee:
The tourist fee, determined by the Apartments PJ, shall be charged to all persons under the following conditions.
Adults are charged a tourist fee of EUR 1.27 per person per night.
Children and young persons between the ages of 7 and 18 are charged at half the value of a tourist fee, in the amount of EUR 0.64 per person per night.
Otroci:
Children under and including the age of 5 years may stay in the room with their parents free of charge.
Pets:
Pets are welcome in our apartment. Pets are allowed for an extra charge of EUR 15.00 per pet. The apartment must be informed of a pet upon booking, whereby you are to obtain prior apartment confirmation.
Parking space:
We offer apartment guests parking in the apartment’s courtyard in relation to the availability. Parking reservation is not possible.
Apartment keys:
The guest shall receive the apartment keys upon the check-in and shall be obliged to return it upon check-out at the apartment reception. In the event of a loss or failure to return the keys upon the check-out, the apartment reserves the right to charge the guest EUR 20.00 for the keys.
Smoking:
Smoking is only allowed in open. Smoking is prohibited in apartment rooms and elsewhere. The apartment has the right to charge EUR 150.00 to cover the cost of cleaning, refreshment and room airing. Any damage and/or intervention shall be charged in addition to the indicated amount. By signing the application form upon the check-in, the guest agrees that he/she is aware of the smoking conditions that apply in the apartment .
Damage:
We reserve the right, and by signing the application form, the guest authorizes us to debit his/her credit card for any damage in the guest room or in the apartment during the guest stay, or for all items missing upon the guest departure.
Applicable law:
These General Terms and Conditions shall be subject to the legislation of Slovenia. The Parties agree on the exclusive jurisdiction of Slovenian courts.
